Refund Policy

Effective Date: July 11, 2026

Welcome to BloomDash (referred to herein as "BloomDash", the "Platform", "we", "us", or "our"). This Refund Policy (this "Policy") outlines the rules, refund eligibility criteria, and payment dispute procedures governing transactions completed on our marketing website and client portal (bloomdash.app). By subscribing to any payment plan or completing transactions on the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Policy in its entirety.

1. Subscription Billing Framework and Payment Processing

BloomDash operates as a digital, cloud-hosted Software-as-a-Service (SaaS) platform that provides instant, continuous access to secure agency client portals, custom-branded workspaces, e-signature workflows, milestone tracking, and client file storage. Access to these resources is provisioned immediately upon completion of checkout. To facilitate these services, BloomDash partners with Dodo Payments as our authorized Merchant of Record. Dodo Payments securely processes all transactions, handles local sales tax (VAT/GST) compliance, manages subscription billing, and issues official purchase receipts. By completing a transaction, you agree to comply with the billing agreements and checkout protocols enforced by Dodo Payments.

2. Money-Back Guarantee

We want you to try BloomDash with confidence. We offer a money-back guarantee on new subscriptions — no reason required:

Monthly plans: You may request a full refund within seven (7) days of your organization's first monthly subscription charge. The guarantee applies once per organization and covers the first monthly charge only — subsequent monthly renewals are not covered.
Yearly plans: You may request a full refund within fourteen (14) days of any yearly subscription charge, including yearly renewals.

To claim the guarantee, email hi@bloomdash.app from the email address associated with your account and include your workspace slug. Once the refund is issued, your workspace reverts to an unsubscribed state and access to paid features ends.

Fair use. The guarantee exists so you can genuinely evaluate BloomDash — not to obtain free usage of metered services. We may reduce or decline a guarantee refund where a material amount of metered usage has been consumed during the guarantee window (for example, e-signature requests sent or unusually large storage consumption), or where we detect abuse of the guarantee (such as repeated subscribe-refund-resubscribe cycles or multiple organizations created by the same operator to obtain successive refunds).

3. Refunds Outside the Guarantee Windows

Except as provided in Section 2 (Money-Back Guarantee) and Section 5 (Additional Refund Eligibility), fees paid to BloomDash are non-refundable, and we do not offer pro-rata refunds, partial credits, or compensation for unused subscription periods, downgraded plans, or early cancellations. Once a billing cycle commences (whether monthly or yearly), you will retain access to the subscribed features until the end of that paid cycle, at which point the cancellation or downgrade takes effect.

That said, we review every request on its merits. If you believe your circumstances warrant an exception, contact us at hi@bloomdash.app — we would rather resolve an issue directly than have you leave frustrated.

4. Subscription Cancellation Procedure

You can cancel your subscription at any time. Log in to the portal at bloomdash.app, navigate to Billing Settings, and select "Cancel Subscription", or email us at hi@bloomdash.app with your account details and workspace slug. Cancellation takes effect at the end of your current paid billing period and stops all future renewal charges, provided it is completed before the renewal charge is processed. Your cancellation timestamp is recorded in our systems; if a renewal is charged after a verified cancellation timestamp, that charge qualifies as a billing anomaly under Section 5 and will be refunded in full.

5. Additional Refund Eligibility

Beyond the money-back guarantee, we will issue a full or partial refund under the following conditions:

Severe Service Interruptions: If the Platform is materially unavailable to you and your clients for more than twenty-four (24) consecutive hours within a billing period due to a fault within our systems (excluding scheduled maintenance windows announced in advance), you may request a prorated refund or account credit covering the affected period. Outage verification is conducted using our system event logs and the public logs hosted at our status page (bloomdash.betteruptime.com).
Billing Processing Anomalies: If Dodo Payments or our core application servers execute duplicate charges for the same subscription period, process billing transactions after a verified cancellation timestamp has been recorded in our database, or apply incorrect subscription tier rates, the erroneous amount will be refunded in full.
Core Platform Feature Deprecation: If BloomDash permanently deprecates or removes an essential feature (such as custom domain routing or e-signature workflows) that is critical to your workflow, without offering a technical workaround or alternative service, and you request a refund within thirty (30) days of the deprecation notice.

6. Refund Request Workflow and Timelines

To request a refund under Section 5, submit a written claim to hi@bloomdash.app within thirty (30) days of the transaction charge date, containing the following information:

The email address associated with your primary portal account and your workspace slug.
The invoice receipt number, transaction ID, and transaction date received from Dodo Payments.
A description of the billing error or outage, including any relevant error messages or screenshots.

We will audit the request against our database logs and API events and issue a decision via email within five (5) business days of receiving your complete submission. Money-back guarantee requests under Section 2 do not require documentation beyond your account email and workspace slug.

7. Processing Timelines, Fees, and Currency Fluctuations

If your refund request is approved, we will instruct Dodo Payments to issue the refund to the credit card, bank account, or digital wallet utilized during the original checkout. We cannot process refunds to alternative cards or external bank accounts. While we submit approved refunds to our processor immediately, it may take five (5) to ten (10) business days for the credit to appear on your financial statement, depending on your bank's processing cycles.

All transactions on BloomDash are processed in United States Dollars (USD) or Euros (EUR). We are not responsible for exchange rate fluctuations, foreign transaction fees, or currency conversion losses imposed by your card issuer during the refund process. The refunded amount will match the exact value charged at checkout, but bank statements may show minor discrepancies due to currency conversion rates.

8. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us at hi@bloomdash.app before filing a dispute with your bank — we resolve most billing issues within a few business days, which is significantly faster than the card dispute process. If a chargeback or payment dispute is filed on a charge, we may suspend access to the associated workspace while the dispute remains open. Your uploaded data remains available for export throughout the dispute, and workspace access is restored promptly once the dispute is resolved and any legitimately outstanding balance is settled.

9. Updates to This Policy

BloomDash reserves the right to modify, update, or alter this Refund Policy at any time. When updates are published, we will adjust the "Effective Date" at the top of this page. Your continued use of the marketing website or client portal following the posting of modifications constitutes your binding acceptance of the revised Refund Policy.

10. Billing Support Contact

If you have any questions, billing inquiries, invoice concerns, or refund requests, please contact our support team at hi@bloomdash.app.